CUSTOMER CARE

Returns & Refunds

We want you to be completely satisfied with your purchase. Learn about our return and refund policies.

Last Updated: January 1, 2025

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Return Policy Overview

At JODA Kolhapuri, your satisfaction is our priority. We offer a hassle-free return and exchange policy on all our handcrafted chappals. If you're not completely satisfied with your purchase, we're here to help.

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7-Day Easy Returns

Return or exchange within 7 days of delivery

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Eligibility Criteria

To be eligible for a return or exchange, please ensure the following conditions are met:

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Within 7 Days

Return request must be initiated within 7 days of delivery

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Unused Condition

Item must be unworn, unwashed, and in original condition

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Original Packaging

Product must be returned in its original packaging with all tags attached

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Proof of Purchase

Order invoice or receipt must be included with the return

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Non-Returnable Items

The following items cannot be returned or exchanged:

cancel Custom-made or personalized chappals
cancel Items damaged due to misuse or improper care
cancel Items returned without original packaging or tags
cancel Sale or clearance items (unless damaged)
cancel Items showing visible signs of wear or use
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Exchange Policy

We offer size exchanges for eligible items. If you need a different size, please follow these steps:

1

Contact our customer support within 7 days of delivery

2

Provide your order number and the size you need

3

Ship the original item back to us (shipping charges may apply)

4

Once received and inspected, we'll ship the new size

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Refund Process

Once we receive and inspect your returned item, we will process your refund. Here's what to expect:

check_circle Inspection: We will inspect the returned item within 3-5 business days
check_circle Approval: You'll receive an email confirmation once your refund is approved
check_circle Processing: Refunds are processed within 5-7 business days
check_circle Credit: Refund amount will be credited to your original payment method
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How to Initiate a Return

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Step 1

Contact our customer support team

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Step 2

Pack the item securely with original packaging

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Step 3

Ship to our return address

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Shipping Costs for Returns

Original shipping charges are non-refundable.

For Exchanges: Customer is responsible for return shipping costs. We will cover the cost of shipping the new item to you.

For Defective Items: We will provide a free return label if the item is damaged or defective upon arrival.

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Return Address

JODA Kolhapuri Returns

Near Ganesh Sweet, opp SBI Bank,

Pimpri, Pune - 411018

Maharashtra, India

Please include your order number inside the package

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Need Help?

Our customer support team is here to assist you with your return or exchange

call +91 98220 12345 mail returns@jodakolhapuri.com chat Contact Form

JODA Kolhapuri — Handcrafted heritage footwear from Pune since 1947